Ask them to compensate you for a rental or something. Clearly a flaw in the build. Never seen that so early...

 

Doesn't look horrible. Carlsbad local eh? When I get up to the "orange curtain" again I'd definitely swing by.

 

I have been to ICON the previous two Mondays trying to get my stuff in before the Tuesday repair day. Both Mondays they fixed my problems in less than 15 min.Your deal looks a little different but in big picture no big deal.Yeah I understand they should not have had any issues but you got what you got. My case I went in ready to put up a stink but the results were better than I could have ever imagined.Don’t panic yet until you talk to them.Never the less good luck because it will no doubt be a pain in the as*.

 

It's possible that the seal was nicked on installation. The guys over at ICON are very good about helping with any issues. I've assembled many shocks and ran into a slight amount of weeping like you have from oil in the gland nut or top cap. Sometimes this is just a residual amount of fluid from assembly. Keep in mind that the shock is pressurized to 200psi. At that pressure a damaged top cap seal would be very obvious. If it were me, I would keep an eye on it. If the problem persists in a week or two bring them to ICON.

 

So I spoke to Todd at Icon and sent him the pictures as well. He said this is nothing to worry about and is just some residual oil/grease from assembly. That if it were a real leak there would be a lot more fluid coming out. He also said this could happen the first few times offroading, i.e. heating the shocks up.

I think Ryan hit it on the head, I will still keep my eye out and check it to make sure (it has not leaked any more since). I also went back and did a comparison of a picture when I first noticed it at camp and after offroading and I don't think it actually got any worse, but the added dirt made it look worse (stain went down 8 threads in each pic).

:biggrin:

 

I think Ryan is pretty close to hitting it on the head.When they go they really leave a mess.

Sent from my DROID BIONIC using FJCForums

 

When I first noticed it I was hoping it was just some residual amount coming out (wishful noob thinking). It's a small amount so I don't feel I have to rush to start taking things apart. I like Ryan's advice of keeping any eye on it to see if it gets worse. I will probably still contact Icon tomorrow to see what they say and worst case start the process of getting them repaired.

One of the reasons I went with Icon is because I've heard very good things about their customer service...just didn't think I would need it so soon though..haha.

 

thank you for helping make my future suspension upgrade decision just that much more of an easier choice

 

This could be read in different ways. Does this mean you'll go w/ Icon or something else?

 

Wow.......that's a bummer about your Icons. I got mine used and freshly rebuilt and have been extremely pleased with all of the components.
Icon has awesome customer service, as a lot of the manufactures and vendors I've dealt with have, so I'm sure you'll get what you need from Icon. It's unaccepatable that yours are leaking already. Hopefully it is a one time deal and a whole batch weren't assemble wrong if that's what the case is.
Give Icon a call or shoot them an email. I got a phone call response within 15 minutes of my email about lower A-arm skids for the 2010+.
I'm partial to Icon because of the quality of mine and many others' suspension and their customer service. Hopefully they get it worked out for you.

 

no, i really don't need to rethink it at all.

 

anyway, hope things workout for you awall

 

This is the first time I have heard of this problem with icon. That's sounds like pretty good quality assurance to me. I take torture testing that ojedaxx does. 100k miles before a rebuild, that speaks for itself the way that Dave drives. Many icon fronts have outlasted major front fender tearing, mine included.

 

Lol both Dave's. the way sparky bashes his **** you would think tank tracks wouldn't hold up

 

Great point. Along with Karol, Ivan, and Sang. And those of you that remember wheeling with Funjunkie. He wasn't exactly easy on his.

 

Great point. Along with Jeremy, Karol, Ivan, and Sang. And those of you that remember wheeling with Funjunkie. He wasn't exactly easy on his.

Fixed :wink:

 

I meant I have Ariens

 

icons rule and their customer service is top notch, the guys over there always are so helpful

 

RULES!

 

So then the quality assurance is good at icon?

 

The best. A quality product they stand behind.

 

okay, i spoke to soon, bit my head off why don't you!! i'm a good 5 or 6 years away from upgrading suspension anyway. i don't make the big bucks like people think i do

 

By "people" do you mean Jeremy?

 

Obviously not. It would have been "people & day walkers"

 

So everything is all good in the icon world again?