[ZenMoto]

Simply put, avoid this place like the plague. Avoid it for sales, avoid it for service (you can't even call what they do service) and take your chances with parts!

Parts & Service: I had the battery on my 2 year old Tacoma die while at work. Luckily I caught it as I went to move my truck into the shade after lunch (when I leave work at night, I'm usually one of the last people here). I went to get a replacement battery (stock battery has 3yr. 30k mile warranty, but my Taco had 32k miles @ 2yrs old, so they wouldn't replace it).

My buddy drives me there, I tell them what I need a battery for, they sell me the new one for $120 or something and off I go. By now it's 6pm and I go to install the battery in my office parking lot, and it's the wrong battery; physically too small for the battery tray. I install it anyway as I have to get home, and parts is now closed.

The next day I stop in there with my receipt and the battery (still in my truck) to get them to correct it. They find the correct battery and will exchange it, but won't physically swap it for me. The service department refuses to have a mechanic (or a monkey with a socket wrench) pull the battery out. So I ask to borrow a socket to do myself (I don't carry a full set of tools with me). They not only refuse to loan me a tool, but the service manager yells, not says, YELLS that I am absolutely not allowed to "work" on my vehicle on their property.

So I have the wrong battery (their fault) and can't exchange it for the correct one because they refuse to help in any way. Finally another irate customer, there with his wife and kids, offers to let me use his tools, which I do, to replace their battery.

Jsut 2 weeks ago I stopped in to their service department because my Trail Teams FJ is missing a rubber bumper on the rear hatch that the glass rests against when closed. The service guy looked up my name, typed in some crap, ran off to see if they had the part in stock (they didn't) and after asking if I bought my FJ there, told me he would order the part. 1.5 weeks later I've heard nothing, so I call and *surprise* they have no record of me every even being there. Certainly no part has been ordered. ...so instead of helping me, they transfer me to parts who order the part. Yesterday, still no word, I call and get "Oh, ...uh ...it came in today, but we're closing soon (40 minutes) you can get it tomorrow; it's 8 bucks." ....excuse me? It's a warranty thing, it's missing on my brand new truck! "...uh ...you'll have to talk to service then!" *click*

sigh

God I hate that place, I hate it so very, very much!!!


This is only one of several experiences I've had there! If there was another dealer nearby I would never go there. As it is, I drive to Culver City for service @ Miller Toyota, where I bought my FJ.

 

[dirtchick]

I am 100% in complete agreement! The only reason I would drive into their lot is to show them sign language. ;D

 

[BoBoNel]

i really like this DEALERSHIP REVIEWS section. thanks for sharing and thats a shame that the service is so poor there. its just sad. what the he11 is going on with these dealerships these days?

i'm in san diego and have had trouble at 2 of our local dealerships and have finally found a 3rd (el cajon toyota) that is worthy and wont dick around with WARRANTY THREATS, etc.

 

[poker]

I am 100% in complete agreement! The only reason I would drive into their lot is to show them sign language. ;D

Oh my!!!



Thanks for the info OP.

 

[!Cruzer!]

woo hoo..

I got no problem with the sales guys at TO - we bought two fj's from these guys within 4 months - one in dec 07, and we were happy with the price and the sales team, and when it was written off so we went looking for another one... as fate would have it a TT rocked up at Thousand Oaks the day we were going to buy one - and i loved it so we bought for a good price . We dealt with Fred Kohrami - hes a good guy.

There service department is a different story - they couldnt organise a f*** in a brothel. My wife had the FJ one day and blew a fuse, and since she was in the area she took it to them to replace - and after keeping the car for two days i rang them for them to tell me that it wasnt going to be covered under warranty becasue we had a CB radio fitted to the vehicle. They wanted $90 to replace a fuse. I went around there and told them in no uncertain terms what i thought of them and there service department, and they ended up reversing the charge, and told me i couldnt replace the fuse myself on there property... I agreed, drove the car from there property to the driveway that leads into there dealership, and conducted the worlds longest fuse replacement all the while blocking there driveway - it was a small victory for me!

 

[CADavebert]

... I agreed, drove the car from there property to the driveway that leads into there dealership, and conducted the worlds longest fuse replacement all the while blocking there driveway - it was a small victory for me!

Awesome. ;D

 

[FJ-Piper]

Atta Boy! hahahaha

 

[FJOTA]

woo hoo..

I got no problem with the sales guys at TO - we bought two fj's from these guys within 4 months - one in dec 07, and we were happy with the price and the sales team, and when it was written off so we went looking for another one... as fate would have it a TT rocked up at Thousand Oaks the day we were going to buy one - and i loved it so we bought for a good price . We dealt with Fred Kohrami - hes a good guy.

There service department is a different story - they couldnt organise a f*** in a brothel. My wife had the FJ one day and blew a fuse, and since she was in the area she took it to them to replace - and after keeping the car for two days i rang them for them to tell me that it wasnt going to be covered under warranty becasue we had a CB radio fitted to the vehicle. They wanted $90 to replace a fuse. I went around there and told them in no uncertain terms what i thought of them and there service department, and they ended up reversing the charge, and told me i couldnt replace the fuse myself on there property... I agreed, drove the car from there property to the driveway that leads into there dealership, and conducted the worlds longest fuse replacement all the while blocking there driveway - it was a small victory for me!

I'm with you Cruiser on your review....bought 3 Toyota's over the years from them and had a good experience with the Sales guys.....not so with the idiots running the service department. I go to Ventura Toyota for everything on the FJ and have had no problems and the guys know what their doing....I'm especially am impressed the the Service Director (Rob) and their shop foreman.... ;D