I bought my FJ from Escondido. I heard they had some issues in the sales dept. and had made some changes to personnel to rectify the issue. I have not had to deal with the service dept yet.
I have had problems with Harley dealerships and learned to do most of all my own work. I found a great mechanic to take care of those issues that were either beyond my scope or things I just didn't want to deal with.
It sounds like I will probably need to do the same thing with the FJ.